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Cisco Bug: CSCtf11663 - Agent failed to login while Pub node is in island mode

Last Modified

Jan 31, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

When WAN is down, agent cannot login to CAD

WAN is down. If issue happens, turn on the Debug tracing for SOCKER MAnager, the LIB_AXL and ICD_CTI for the Engine Service and reproduce the issues and provide the Cisco MIVR logs to Cisco TAC.
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