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Cisco Bug: CSCtf11663 - Agent failed to login while Pub node is in island mode

Last Modified

Jan 31, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
When WAN is down, agent cannot login to CAD

Conditions:
WAN is down. If issue happens, turn on the Debug tracing for SOCKER MAnager, the LIB_AXL and ICD_CTI for the Engine Service and reproduce the issues and provide the Cisco MIVR logs to Cisco TAC.
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