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Cisco Bug: CSCtf11545 - eagtpim crash

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(7) 7.5(9) 8.0(1)

Description (partial)

Symptom:
EAGTPIM process on the UCM PG crashes with traces similar to shown below:

0:18:10 pg18a-pim1 Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is
available at logfiles\eagtpim.exe_20100210101810050.mdmp 
10:18:10 pg18a-pim1 Unhandled Exception: Exception code: C0000005 ACCESS_VIOLATION

Fault address:  32333131 73656C69:6761655C C:\icm\bin\eagtpim.exe

Registers:

EAX:0215B5A0

EBX:00000000

ECX:020BFD28

EDX:23320006

ESI:027746E8

EDI:02774708

CS:EIP:001B:32333131

SS:ESP:0023:00119EAC  EBP:0209EE40

DS:0023  ES:0023  FS:003B  GS:0000

Flags:00010206



Call stack:

Address   Frame

32333131  00119EA8  0000:00000000 C:\icm\bin\eagtpim.exe

7C15EE47  0209EE40  Ordinal1433+D

00363438  32333131  0000:00000000 

Conditions:
Device targets not being used/configured.
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