Cisco Bug: CSCtf11134 - HR report for RNA high in CSQ Agent Summary side effect of CSCsg48136
Feb 15, 2017
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: CSQ agent summary report RNA report shows high number but agent says not true Conditions: When running CSQ agent summary report and AgentStateDetail report for RNA noticed differences between these two for each agent.
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Bug Details Include
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