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Cisco Bug: CSCtf11134 - HR report for RNA high in CSQ Agent Summary side effect of CSCsg48136

Last Modified

Feb 15, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

CSQ agent summary report RNA report shows high number but agent says not true

When running CSQ agent summary report and AgentStateDetail report for RNA noticed differences between these two for each agent.
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