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Cisco Bug: CSCtf11134 - HR report for RNA high in CSQ Agent Summary side effect of CSCsg48136

Last Modified

Feb 15, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(2)

Description (partial)

Symptom:
CSQ agent summary report RNA report shows high number but agent says not true

Conditions:
When running CSQ agent summary report and AgentStateDetail report for RNA noticed differences between these two for each agent.
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