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Cisco Bug: CSCtf05123 - PGR: DTMF input - [*] allows user to skip post-greeting recording.

Last Modified

Mar 01, 2010

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

During playback of a "Post Greeting Recording", users should be prevented from skipping the PGR recording by initiating and DTMF input.  Currently, pressing [*] will allow a user to by-pass the PGR and proceed directly to the record beep.

1. Create a post-greeting recording.
2. Create a new call handler and assign it an extension.
3. Assign the new post-greeting recording to this call handler.
4. Enable this post-greeting recording to play for all callers.
5. Call into UNITY Connection and dial the call handler.
6. During playback of the post-greeting recording, press [*].

DTMF digit [*] should be ignored during playback of the post-greeting recording.

Pressing [*] allows the user to skip the PGR and continue forward to the record beep to leave a message.
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