Cisco Bug: CSCtf04483 - SG Handle Metrics not incremented for call in wrap after PG fail over.
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
6.0(0) 7.0(0) 7.1(1) 7.2(1) 7.5(1) 8.0(1) 8.5(1)
Symptom: Skill Group Handled metrics not incremented for call in wrap after PG fail over. Conditions: Agent in wrap-up state during the PG fail over.
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Bug Details Include
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