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Cisco Bug: CSCtf04399 - Calls in wrapup prior to jtapi failover should show WorkTime in TCD

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Calls in wrap-up prior to JTAPI failover does not show WorkTime in TCD.

Agent in wrap-up state.
JTAPI failover occurs.
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Bug Details Include

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  • Status
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