Cisco Bug: CSCtf04399 - Calls in wrapup prior to jtapi failover should show WorkTime in TCD
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Calls in wrap-up prior to JTAPI failover does not show WorkTime in TCD. Conditions: Agent in wrap-up state. JTAPI failover occurs.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases