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Cisco Bug: CSCtf04080 - ACMIPIM finds Agent for Dynamic device and Schedules AgentStateDeayTimer

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 8.0(1)

Description (partial)

Symptom:

Agent 1 going in not ready state at parent and ready in child after dropping out of a consult conference.

Conditions:
Parent Child deployment, agents performing consult conferences, ICM 7.5.6
Extension of the source party matches with the extension of an Agent.
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