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Cisco Bug: CSCtf03900 - Calls with minutes of talk time shows TCD CallDisposition 19 (RONA)

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(5) 8.0(1)

Description (partial)

The TCD records for a call show that the agent talked for several minutes but the CallDisposition in the TCD record show as 19 indicating the call was a RONA call.

Race condition between VRU PIM events received by OPC versus the EAPIM events in case of a RONA scenario.
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