Cisco Bug: CSCtf03900 - Calls with minutes of talk time shows TCD CallDisposition 19 (RONA)
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: The TCD records for a call show that the agent talked for several minutes but the CallDisposition in the TCD record show as 19 indicating the call was a RONA call. Conditions: Race condition between VRU PIM events received by OPC versus the EAPIM events in case of a RONA scenario.
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