Preview Tool

Cisco Bug: CSCte95737 - Softphone registers with CUCM disconnected

Last Modified

Apr 30, 2010

Products (1)

  • Cisco Unified Personal Communicator

Known Affected Releases


Description (partial)


Softphone registers with CUCM disconencted


1.Log in to CUPC in deskphone mode
2. Make CCM offline
3.Select Softphone mode from CUPC combo box an wait

Expected behavior:
After step 3 phone mode switch combo box should change to "Disabled" mode and nether softphone nor deskphone should be available for registration. 

Actual behavior:
After step 3, phone mode switch combo box idles for some time, and then softphone registers.
CUPC is connected and indicates that softphone is registered, but no calls can be placed or received.
Server Health page shows that softphone is not registered.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.