Cisco Bug: CSCte95593 - Salesforce adapter doesn't detect call on 'Hold'
Mar 22, 2012
Known Affected Releases
Symptom: Salesforce adapter doesn't detect call on 'Hold' on the hard phone. Agent can login, but the call is not detected. Agent can change workmode from 'Not Ready' to 'Ready'. Agent will never receive a call, nor can place a call because the hard phone is in use. If the agent tries to place a call by clicking on Line1 and dialing, they will receive an error message: 'Can not initiate the call!' Conditions: 1) Have call on 'Hold' on the hard phone 2) Exit and then re-enter the CRM application.
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Bug Details Include
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