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Cisco Bug: CSCte95593 - Salesforce adapter doesn't detect call on 'Hold'

Last Modified

Mar 22, 2012

Products (1)

Known Affected Releases


Description (partial)

Salesforce adapter doesn't detect call on 'Hold' on the hard phone. Agent can login, but the call is not detected.  Agent can change workmode from  'Not Ready' to 'Ready'.  Agent  will never receive a call, nor can place a call because the hard phone is in use.  If the agent tries to place a call by clicking on Line1 and dialing, they will receive an error message: 'Can not initiate the call!'

1) Have call on 'Hold' on the hard phone 
2) Exit and then re-enter the CRM application.
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