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Cisco Bug: CSCte93581 - PIM Fake Calls created to assist with Post Routing cause reporting issue

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 7.5(8) 8.0(1)

Description (partial)

Symptom 1: Calls with TCD 27 and 3600 seconds of delay time. No Call Type is associated.
Symptom 2: The summary of Skill Group CallsHandled > Skill Group Calls Answered at the end of the day. 

Single-Step Transfer off switch using configured DN or DNP and the call fails for some reason (network error, wrong configuration... etc).
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