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Cisco Bug: CSCte92754 - Issues seen wrt Cisco Desktop clients during Switch over of the nodes.

Last Modified

Jun 24, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:

Issues seen wrt Cisco Desktop clients during Switch over of the nodes.

Conditions:

Switchover of N1

After Switchover N1, the CAD/CSD clients will failover successfully and will go PARTIAL Service. Recording will be partial, because by default the Publisher [N1] is treated as the recording server, since the recording server is DOWN for a switch over process, the recording service is shown as Inactive in CAD/CSD 
When N1 is being switched over, N2 can service calls. 
 
Switchover of N2
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