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Cisco Bug: CSCte90703 - CTI OS "Updates per Second" calculation - average vs maximum?

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(1) 7.5(5) 7.5(6)

Description (partial)

The ICM 7.5 SRND (page 339) has a calculation for determining the number of updates per second being sent from the CTI OS Server to the CTI OS Supervisor desktops. The first half of this calculation determines the number of updates per second based on skill groups. For variable 'Y', the number of skill groups per agent, the document should clarify how to calculate this number, i.e. whether the variable represents a maximum or average. 

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