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Cisco Bug: CSCte84790 - Phone lose registration and UI stuck after reset/restart duration test

Last Modified

Feb 24, 2010

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Phone loses registration and UI stucks after reset/restart duration test

Conditions:

1) 9951 connects with 2 lkems. 9971 connects with 3 lkems. Running reset/restart automation scripts on 9951 and 9971.
2) After 12 hours running, 9951 phone  loses registration on CUCM. Only the background is displayed on the phone without any alerting such as "phone registrating". Phone UI is stuck. The 2 lkems are powered off. But the phone IP address can be accessed and telnet session is OK.
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