Cisco Bug: CSCte83393 - Shared Line: Phone displays "ringing" icon instead of "Busy"
Jul 28, 2010
- Cisco Unified IP Phones 9900 Series
Known Affected Releases
Symptom: Phone displays "ringing" icon instead of "busy" icon when all calls filters is selected in the below mentioned scenario. Conditions: Steps to reproduce: 1.Configure phone A with primary DN (5001), secondary DN (5002) & "All Calls" filter key. 2.Configure phone B with primary DN (5002), secondary DN (5003). 3.Press the "All calls" filter key on phone A. 4.From phone A, dial the DN 5002 & press the call softkey. --> phone A & phone B rings and they display the ringing icon in the appropriate line. 5.Answer the call on phone B. --> on phone A, phone still displays the ringing icon on line 2 6.Hold the call on phone B --> on Phone A, phone still displays the ringing icon on line 2 7.Resume the call on phone B --> now line 2 on phone A displays busy icon, if I select the line 2 it shows RIU state.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases