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Cisco Bug: CSCte83393 - Shared Line: Phone displays "ringing" icon instead of "Busy"

Last Modified

Jul 28, 2010

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Phone displays "ringing" icon instead of "busy" icon when all calls filters is selected in the below mentioned scenario.
Conditions:

Steps to reproduce:
1.Configure phone A with primary DN (5001), secondary DN (5002) & "All Calls" filter key.
2.Configure phone B with primary DN (5002), secondary DN (5003).
3.Press the "All calls" filter key on phone A.
4.From phone A, dial the DN 5002 & press the call softkey. --> phone A & phone B rings and they display the ringing icon in the appropriate line.
5.Answer the call on phone B. --> on phone A, phone still displays the ringing icon on line 2 
6.Hold the call on phone B --> on Phone A,  phone still displays the ringing icon on line 2 
7.Resume the call on phone B --> now line 2 on phone A displays busy icon, if I select the line 2 it shows RIU state.
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