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Cisco Bug: CSCte81377 - Non-ICD lines on agent phone should not be allowed to be monitored

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(1) 5.0(2) 7.0(1) 8.0(2)

Description (partial)

Symptom:

In Desktop Monitoring setup, a supervisor has ablity to monitor any extension on device which has atleast one ICD extension associated to it causing security concerns and breach of privacy.

Conditions:

Atleast one ICD extension has to be associated with device, other extensions may or maynot be ICD associated.
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Bug Details Include

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  • Status
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