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Cisco Bug: CSCte81377 - Non-ICD lines on agent phone should not be allowed to be monitored

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(1) 5.0(2) 7.0(1) 8.0(2)

Description (partial)


In Desktop Monitoring setup, a supervisor has ablity to monitor any extension on device which has atleast one ICD extension associated to it causing security concerns and breach of privacy.


Atleast one ICD extension has to be associated with device, other extensions may or maynot be ICD associated.
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