Cisco Bug: CSCte81377 - Non-ICD lines on agent phone should not be allowed to be monitored
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
5.0(1) 5.0(2) 7.0(1) 8.0(2)
Symptom: In Desktop Monitoring setup, a supervisor has ablity to monitor any extension on device which has atleast one ICD extension associated to it causing security concerns and breach of privacy. Conditions: Atleast one ICD extension has to be associated with device, other extensions may or maynot be ICD associated.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases