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Cisco Bug: CSCte80701 - Agent is not notified when the app server goes down for chat & BC activi

Last Modified

Jun 24, 2010

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

We observed that customer status showing in the agent console as "waiting for customer reply" , Even if he log out and logs again

When App1 server goes down
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