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Cisco Bug: CSCte80568 - Call drops on hold when SIP phone called via H323/225 trunk

Last Modified

Jul 03, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.1(4.99021.1)

Description (partial)

Symptom:

Call drops on hold when SIP phone called via H323/225 trunk

Conditions:

Test Setup:
1. MRGL is configured and MRG has the multicast MOH Server.
2. H323 trunks configured (non-gatekeeper controlled and gatekepper controlled)

Phone Details: 
Cluster1 : SIP phone - A3
Cluster2 : SCCP phone - B1
           SIP phone - B3


Route Pattern
1*671887.XXXXXX  --------> H.323 Trunk(Non-Gatekeeper Controlled)(Pointing to the Cluster1) ---------> with a Predot Enabled in Discard Digits
3*671887.XXXXXX  --------> H.225 Trunk(Gatekeeper Controlled)(Pointing to the Cluster1) ---------> with a Predot Enabled in Discard Digits

Procedure: 

Case1 :
1.PhoneB1 makes a call with ICT trunk (1*671887.XXXXXX) to A3.  
2.A3 answers the call.
3.B1 puts the call on hold.

Observed Behavior : Call drops as B1 tries to put the call on hold.
Expected Behavior : Call should go to hold and B1 should be bale to resume the call.

Case2 :
1.PhoneB3 makes a call with ICT trunk (1*671887.XXXXXX) to A3.  
2.A3 answers the call.
3.B3 puts the call on hold.

Observed Behavior : Call drops as B1 tries to put the call on hold.
Expected Behavior : Call should go to hold and B3 should be bale to resume the call.

Case3 :
1.PhoneB3 makes a call with ICT trunk (3*671887.XXXXXX) to A3.  
2.A3 answers the call.
3.B3 puts the call on hold.

Observed Behavior : Call drops as B1 tries to put the call on hold.
Expected Behavior : Call should go to hold and B3 should be bale to resume the call.
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