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Cisco Bug: CSCte77909 - agent name / Id is displayed partially in the 2nd line for agent reports

Last Modified

Oct 04, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:agent name / Id is displayed partially in the 2nd line for agent reports

Conditions:in some agents reports , long agent name (agent id) are displayed in 2 lines. in the 2nd line the name/ id is displayed partially as it is truncated from the bottom.

effected reports are:
1. agent call summery report
2. agent detail report

in some reports the agent name/id can be displayed in two lines as there are space for the 2nd line. they are

1. Agent Not ready reason code summery report
2. agent state summery reports
3. agent wrap up data detail
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