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Cisco Bug: CSCte77781 - Presence Viewer displays incorrect warning for an invalid User ID

Last Modified

Jul 04, 2017

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases


Description (partial)

When using the Presence Viewer diagnostic tool, you may get an unnecessary warning message if an invalid user id is entered on the tool.

On the Cisco Unified Presence Administration GUI, go to Diagnostics --> Presence Viewer.
Enter in the User ID field a user id of a user who is not on the Cisco Unified Presence Server.  
Click the Submit button.

Two warnings messages are displayed on the screen:
1) "Invalid/unknown user entered. Please enter a valid user", this warning message is correct and valid in this context.
2) "Maximum Contact List Size has been reached/exceeded (max = 0). ", this warning message should not be displayed and can be ignored if the user id entered is invalid.
However, please note that if the user id entered is valid then this warning message is correct and valid in this context.

Normal conditions.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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