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Cisco Bug: CSCte73540 - VMO fails to upgrade on Windows Vista and Windows 7

Last Modified

Aug 24, 2010

Products (1)

  • Cisco Unity Servers

Known Affected Releases


Description (partial)


After upgrading ViewMail for Microsoft Outlook (VMO), if you attempt to open a voice message in Microsoft Outlook, you receive the following pop up dialog from Microsoft Outlook:

Microsoft Office Outlook

Cannot open this item. Error loading form. Some of the needed controls may not be registered.


Microsoft Windows Vista clients
- Upgrading VMO 5.0(x) to version 7.0(x) or 8.0(3)
- Upgrading VMO 7.0(x) to version 8.0(3).
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Bug Details Include

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