Guest

Preview Tool

Cisco Bug: CSCte73540 - VMO fails to upgrade on Windows Vista and Windows 7

Last Modified

Aug 24, 2010

Products (1)

  • Cisco Unity Servers

Known Affected Releases

8.0(2.58)

Description (partial)

Symptom:

After upgrading ViewMail for Microsoft Outlook (VMO), if you attempt to open a voice message in Microsoft Outlook, you receive the following pop up dialog from Microsoft Outlook:

Microsoft Office Outlook

Cannot open this item. Error loading form. Some of the needed controls may not be registered.

Conditions:

Microsoft Windows Vista clients
- Upgrading VMO 5.0(x) to version 7.0(x) or 8.0(3)
- Upgrading VMO 7.0(x) to version 8.0(3).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.