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Cisco Bug: CSCte72558 - Admin Client cannot connect if bad ADS name is entered in AC setup

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.0(0) 7.5(1) 8.0(1) 8.5(1) 9.0(1)

Description (partial)


Admin Client cannot connect if bad Administration & Data Server name is entered in Admin Client setup:

If you enter a bad Administration & Data Server name (not known in the domain) into either Administration & Data Server field of Admin Client setup, your AdminClient will not connect. None of the tools can be launched and there will be no errors popped up. 

Even when you have valid and good Administration & Data Server entered into one of the 2 Administration & Data Server fields, this problem would still happen with any bad Administration & Data Server names entered in the other field.


The problem would happen when you have bad Administration & Data Server names (not known in the domain)  entered in one of your Admin Client setup Administration & Data Server fields.
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