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Cisco Bug: CSCte67840 - Callback calls are not always presented to a ready agent at the due time

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(1) 7.5(1) 7.5(6) 8.0(1)

Description (partial)

Callbacks are not given priority over normal records in dialer
Dialer cache does not give a higher priority to Callbacks in comparison to normal records.
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