Cisco Bug: CSCte67840 - Callback calls are not always presented to a ready agent at the due time
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.2(1) 7.5(1) 7.5(6) 8.0(1)
Symptom: Callbacks are not given priority over normal records in dialer Conditions: Dialer cache does not give a higher priority to Callbacks in comparison to normal records.
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Bug Details Include
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