Guest

Preview Tool

Cisco Bug: CSCte67687 - Upgrade UC560 16u base lic, 'sh license' returns 40u lic - should be 24u

Last Modified

Oct 03, 2016

Products (1)

  • Cisco Unified Communications 500 Series for Small Business (UC500)

Known Affected Releases

15.0(1)XA

Description (partial)

Symptom:
When upgrading a base license (16U) UC560 unit with the first PAK(8U), the total license should become 16+8 = 24 users license unit, but on some UC560 units the total becomes 16+16+8= 40U (an extra 16U was added).

Conditions:
Order a 8U PAK and do  a "license install"  or via CCA license upgrade on some UC560 units.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.