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Cisco Bug: CSCte67426 - Allow survivability script to apped CalledID if received in FacilityIE

Last Modified

Aug 19, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

7.0(2)

Description (partial)

Symptom:
Incoming calls from the PSTN contain the caller name in the Facility IE.  In the survivability tcl
script it should append --CVP to the calling party's name. Survivability tcl script appends --CVP to just the Display IE and not the Facility IE. Call reaching  the agent just shows "--CVP"

Conditions:
If survivability .tcl script is taken out, the caller name appears just fine.  It only fails when the tcl script is invoked.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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