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Cisco Bug: CSCte65519 - CAD Call History not seen for calls intermittently

Last Modified

Mar 09, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
CAD Enterprise data are not complete for an ICD call

Conditions:
1. Login CAD Agent
2. Dial a ICD Application RoutePoint.
3. In Call information in CAD below, Information about Route Point and CSQ are not populated.
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  • Status
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