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Cisco Bug: CSCte64992 - CIM - 4.2.5 - agents stuck in a busy other state after outbound email

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.2(5) 4.3(1)

Description (partial)

CIM 4.2.5 ES5
IPCC 7.2.7, no ES's.

Agents creating new outbound emails and they are getting stuck in a busy other state. Can't bring anything online and can't get inbound calls - stuck in busy other.  Problem started after installing ES5.

CIM 4.2.5 ES5
IPCC 7.2.7, no ES's.
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