Guest

Preview Tool

Cisco Bug: CSCte62039 - Agent Email Stops Processing Emails Until Restarted

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR4

Description (partial)

Symptom:

Intermittently inbound emails will not be processed by the UCCX Agent Email Service. Emails will not be pulled from Exchange and will not be routed to agents. 

Conditions:

This occurs due to deadlocks in the code between threads in EEMServer and EEMServerJava.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.