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Cisco Bug: CSCte62039 - Agent Email Stops Processing Emails Until Restarted

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


Intermittently inbound emails will not be processed by the UCCX Agent Email Service. Emails will not be pulled from Exchange and will not be routed to agents. 


This occurs due to deadlocks in the code between threads in EEMServer and EEMServerJava.
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