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Cisco Bug: CSCte61677 - TUP.ini error in client config tool after L2 upgrade from build 24 to 27

Last Modified

Feb 01, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.0(1) 8.5(1)

Description (partial)

Symptom:
TUP.ini error in client config tool after L2 upgrade from build 24 to 27

Conditions:
in my SA UCCX, after L2 upgrade when i tried to run CAD Client config tool, it is giving error about TUP.ini missing some config. then the tool is exiting.

in server i can see that the TUP.ini is missing the license info as

"[Installer Settings]
DeployType= CCM
LDAP Server A=10.78.95.120
CallCenterLang= 1033
Bundle=

~
"
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