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Cisco Bug: CSCte58714 - Call Manager RONA conflicts with CVP transfer connect in parent child

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(1) 7.2(1) 7.5(1) 8.0(1)

Description (partial)

Call failed when transferring to CVP after Call Manager RONA

Call flow:
1. Configured CallManager RONA dialed number in the agent desk setting. Associated the agent desk setting with agents.
2. Sent a call to agent1 from CVP
3. Agent1 did not answer the call and the call is pulled back by Call Manager.
4. Router received a newcall request from CallManager routing client. Based on the script, router sent the call to CVP for queuing.
The call timed out after the router sent Transfer Connect to transfer the call to CVP.
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