Preview Tool

Cisco Bug: CSCte58714 - Call Manager RONA conflicts with CVP transfer connect in parent child

Last Modified

Mar 16, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(1) 7.2(1) 7.5(1) 8.0(1)

Description (partial)

Call failed when transferring to CVP after Call Manager RONA

Call flow:
1. Configured CallManager RONA dialed number in the agent desk setting. Associated the agent desk setting with agents.
2. Sent a call to agent1 from CVP
3. Agent1 did not answer the call and the call is pulled back by Call Manager.
4. Router received a newcall request from CallManager routing client. Based on the script, router sent the call to CVP for queuing.
The call timed out after the router sent Transfer Connect to transfer the call to CVP.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.