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Cisco Bug: CSCte55878 - Missing call termination event for outbound conference to a third party

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

No call result written to the dialer detail table for outbound calls that are conferenced to third party

When an outbound call is conferenced to a third party and wrap-up is enabled, OPC does not send Call Terminated event when the wrap-up time completes, resulting in dialer call result getting written one hour later.
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