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Cisco Bug: CSCte55878 - Missing call termination event for outbound conference to a third party

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6)

Description (partial)

Symptom:
No call result written to the dialer detail table for outbound calls that are conferenced to third party

Conditions:
When an outbound call is conferenced to a third party and wrap-up is enabled, OPC does not send Call Terminated event when the wrap-up time completes, resulting in dialer call result getting written one hour later.
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