Cisco Bug: CSCte52961 - Missing TCD record during a transfer with three agents w/call waiting
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Missing Termination Call Detail (TCD) record Conditions: Unified CCE - Transfer call flow as follows: 1. Agent-1 dials Route Point and Agent-2 answers the Call. 2. Agent-3 dials Agent-2's Extension and Agent-2 answers the call. 3. Agent-2 select the first call leg using Direct Transfer. Call Waiting is enabled on the agent's IP Phone.
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Bug Details Include
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