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Cisco Bug: CSCte52961 - Missing TCD record during a transfer with three agents w/call waiting

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Missing Termination Call Detail (TCD) record 

Unified CCE - Transfer call flow as follows:
1. Agent-1 dials Route Point and Agent-2 answers the Call.
2. Agent-3 dials Agent-2's Extension and Agent-2 answers the call.
3. Agent-2 select the first call leg using Direct Transfer.

Call Waiting is enabled on the agent's IP Phone.
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