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Cisco Bug: CSCte52832 - Incorrect Agent state after CTI OS failover

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(8) 8.0(1)

Description (partial)

Symptom:
After successful CTIServer/CTIOS failover, if agent is in TALKING they are set to READY when the call ends. 

Conditions:
ICM 757
CTIServer/CTIOS failover
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  • Status
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