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Cisco Bug: CSCte51122 - CAD VoIP Monitoring first few seconds of audio choppy

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

First few seconds of Audio is choppy when using CAD silent monitor

1. UCCE 7.5(6) and before.
2. Over VPN and pre-recorded greetings were configured.
3. Supervisor tries to silent monitor an agent well before the call reaches him.
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