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Cisco Bug: CSCte50676 - Newly added users cannot login over soap following DB restart

Last Modified

Oct 11, 2016

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.0

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
Users who were newly assigned to the system, or who were assigned to a new node cannot login via CUPC.
On attempting to assign the user, an error shows in the EPASSoapxxxx.log file like:
2010-01-19 12:00:08,638 FATAL [Thread-176] soap.TTLoginDbMgr - PrepareStatement failed
2010-01-19 12:00:08,638 FATAL [Thread-176] soap.TTLoginDbMgr - java.sql.SQLException: System or internal error java.sql.SQLException: System or internal error java.net.SocketException: Broken pipe

Conditions:
The service "A Cisco DB" was restarted, without the service "Cisco UP Client Profile Agent" being restarted.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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