Preview Tool

Cisco Bug: CSCte50676 - Newly added users cannot login over soap following DB restart

Last Modified

Oct 11, 2016

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.0

Known Affected Releases


Description (partial)

Users who were newly assigned to the system, or who were assigned to a new node cannot login via CUPC.
On attempting to assign the user, an error shows in the EPASSoapxxxx.log file like:
2010-01-19 12:00:08,638 FATAL [Thread-176] soap.TTLoginDbMgr - PrepareStatement failed
2010-01-19 12:00:08,638 FATAL [Thread-176] soap.TTLoginDbMgr - java.sql.SQLException: System or internal error java.sql.SQLException: System or internal error Broken pipe

The service "A Cisco DB" was restarted, without the service "Cisco UP Client Profile Agent" being restarted.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.