Guest

Preview Tool

Cisco Bug: CSCte49262 - Agent schedules don't reflect the work shift hours

Last Modified

Jan 28, 2010

Products (1)

  • Cisco Unified Workforce Optimization

Known Affected Releases

8.3(3)

Description (partial)

Symptom:
When Agents have a mix of day and night shifts in their workshift for the same week, the schedule doesn't reflect the right hours. 

Conditions:
1-Create a work condition
2-Create a workshift with a mix of day and night shifts
3-Associate the work condition to the work shift
4-Associate the workshift to an agent
5-Run the schedule

If you look at created workshift, the hours are different from the schedule time.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.