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Cisco Bug: CSCte49259 - Intraday - Supervisor Report - Calls do not add up for each 30 minutes i

Last Modified

Jan 28, 2010

Products (1)

  • Cisco Unified Workforce Optimization

Known Affected Releases

8.3(3)

Description (partial)

Symptom:
Intraday - Supervisor Report - Calls do not add up for each 30 minutes interval
Under intraday supervisor menu CSQ:View Calls option all values are not adding up correctly to reflect a 30 minute interval data 

Conditions:
Customer has CSQ Historical pulls data every 15 minutes interval. When they go into Intraday Supervisor report, they only see 30 minutes interval instead of 15 minutes. The problem now is that the 30 interval should add up the previous 15 minutes interval to get the total for the latest 30 minutes interval, but WFM did not do this.
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