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Cisco Bug: CSCte47965 - OS Admin Switch version web page and CLI should mention the below info

Last Modified

Sep 22, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:

OS Admin Switch version web page and CLI should mention the below information

1. After the upgrade is complete, initiate the switch version process. In case of High Availability setups, complete the upgrade on both nodes before initiating the switch version process. 

The switch version process of the Publisher node should be done first followed by the subscriber node.

2. After the switch version process is successfully completed on both nodes, re-run the Cisco Unified CCX Desktop Client Configuration tool from the plug-ins page in the Unified CCX Application Administration. After Cisco Unified CCX Desktop Client Configuration tool completes successfully, close all open Cisco Desktop clients [e.g. CAD, CSD, CDA]. Then, re-launch the desktop clients and the true upgrade process will automatically launch if a higher version of clients is detected on the server. 

3. If you are doing a switch version from a higher to lower version, you need NOT rerun the Cisco Unified CCX Desktop Client Configuration tool, but you need to manually uninstall and re-install the new Cisco Desktop Clients by downloading it from the current active version.

Note: Cisco Unified CCX Real-Time Monitoring Tool, Cisco Unified CCX Editor and Cisco Historical Reporting Client do not support automatic true upgrade /downgrade  process. 

Please refer to Cisco Unified CCX 8.0(1) documentation for more information.

Conditions:

Switch version process.
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