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Cisco Bug: CSCte46093 - Shared lines error with Extension Mobility profile when CIPC is shutdown

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

In an Extension Mobility environment utilizing CIPC, agent gets a shared lines error message in CAD even though the agent is only actively logged into one EM profile on one device.

This happens when an agent fails to log out of Extension Mobility on CIPC properly before shutting it down.
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