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Cisco Bug: CSCte46033 - Agent call from HTTP Trigger results in call stuck in Offering state

Last Modified

Aug 05, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(2)SR2 7.0(1)SR5

Description (partial)

Symptom:
Script receives an HTTP trigger, places an outbound call, locates an available agent, and then connects that agent with the outbound call.  The script is working to the point of successfully delivering the call to the agent, but at the conclusion of the call the agent is stuck in a "Reserved" state and the call is left in CAD in an "Offering" state.

Conditions:
Script contains the following logic:
1. An HTTP trigger initiates the application. 
2. An outbound call is made.
3. A CSQ resource is located using the outbound call contact (as opposed to the "triggering-contact") and the outbound call is delivered to the agent. 
4. The agent answers and is connected to the outbound call destination.
5. Thereafter CAD does a pop to a website based on information received from the HTTP trigger.
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Bug Details Include

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