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Cisco Bug: CSCte44985 - 'CallsOfferedToday' is counted twice for each call in service realtime

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.0(0) 7.1(1) 7.2(1) 7.5(1) 7.5(5) 8.0(1)

Description (partial)

Symptom:

'CallsOfferedToday' is counted twice for each call in the service realtime reporting.

Conditions:

Type 10 VRU is used.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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