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Cisco Bug: CSCte44712 - Agent desktop skill statistics showing zero

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

7.5(6)

Description (partial)

Symptom:
The Cisco Agent Desktop is only showing '0' values in the skill statisctics tab in the
agent's real-time statistics display.

Comparing against CSD though and can see that skill-group related statistics.

Conditions:
Cisco Unified Intelligent Contact Management Software Release
Release 7.5(6) Major.Minor(Maintenance) + No ESs
Cisco CTIOS
Release 7.5(6) Major.Minor(Maintenance) + No ESs
Cisco Agent Desktop 
Release 7.5(6) Major.Minor(Maintenance) + No ESs
Cisco Unified Customer Voice Portal
Release 7.0(2) Major.Minor(Maintenance) + No ESs
CCM Version
7.1.2.32014-1
SIP Proxy Version
7.0.4.10000-18
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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