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Cisco Bug: CSCte40060 - Outbound Dialer not cleaning up ports

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Agents are receiving reservation calls from the UCCE dialer, with:

- Empty Enterprise Data 
- sometimes with a number of other agents listed in the call activity pane.

1)      Agent might be not answering the call, because he might have gone out for a short break/lunch. 
2)      Accept button is not enabled or grayed out on the CAD desktop due to which agent is not able to answer the call.
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  • Status
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