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Cisco Bug: CSCte36156 - Mobile agent (CAD) can't retrieve if conferenced party drops during hold

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

7.5(5)

Description (partial)

Symptom:
Mobile Agent using CAD can not retrieve confernece call.

Conditions:
1) CAD 7.5.5, Mobile Agent
2) If conferenced party drops out of call when agent placed conference call on hold, agent can not retrieve confernece call.
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  • Status
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  • Known Fixed Releases
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