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Cisco Bug: CSCte36156 - Mobile agent (CAD) can't retrieve if conferenced party drops during hold

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

Mobile Agent using CAD can not retrieve confernece call.

1) CAD 7.5.5, Mobile Agent
2) If conferenced party drops out of call when agent placed conference call on hold, agent can not retrieve confernece call.
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