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Cisco Bug: CSCte35827 - User is required to add digits on login to match cxn extension

Last Modified

Sep 08, 2014

Products (1)

  • Cisco Unified Communications Widgets

Known Affected Releases


Description (partial)


In order to sign in to VisualVoicemail, user is required to add prefix digits to prefilled extension on login screen  


Only happens when there is a mismatch of extension length between connection/unity and CUCM.

For example:
- cxn cluster with 8 digit extensions
- multiple CUCM integrations with 5 digit extensions
- TUI is accessed via Voice mail Box mask (which achieves the 5->8 translation)
VisualVoicemail prepopulates login screen with 5 digit extension.
User is required to add 3 digit prefix on each login.
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Bug Details Include

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  • Status
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