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Cisco Bug: CSCte35694 - Dialer Not detecting the Termination Tone for AMD calls

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(7) 8.0(1)

Description (partial)

For some IVR based outbound calls with "Terminate Tone Detect  enabled in configuration", on detecting Answering machine, the Dialer is not detecting the Termination Tone and hence not transferring the call immediately to the IVR, when the Termination tone is actually observed.

UCCE with Cisco Outbound Option.
Normal condition with recommended CPA registry settings.
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