Preview Tool

Cisco Bug: CSCte33541 - GSU polling fails, GPF.log indicates OutOfMemoryError

Last Modified

Oct 26, 2015

Products (1)

  • Cisco Prime Unified Operations Manager

Known Affected Releases


Description (partial)


GSU polling (Voice Utilization Setting) fails for all monitored devices.   GPF.log file indicates:

Sat Jan 09 14:41:40 EST 2010Created a CIM client for SIR
Initial Synchup with PTM
Sub modules have been initialized
PollingTray : In getCounter: current polling interval = 4
PollingTray : In getCounter: current time in minutes = 43

PollingTray : In getCounter: currentTime % pollingInterval  = 3
PollingTray : In getCounter: returns the start time = 44
PollingTray : In getCounter: Returned the wait time = 1
Exception in loadIPtoHostFromFile() : C:\PROGRA~1\CSCOpx\MDC\jre\lib\security\IPToHostName.txt (The system cannot find the file specified)
size:java.lang.OutOfMemoryError: Java heap space
Dumping heap to java_pid20280.hprof ...
Heap dump file created [422889070 bytes in 19.466 secs]


This has been observed with CUOM version 2.2 when monitoring a cluster that consists of:

1539  Device Pools
1508  Locations
3000  Voice Gateways
3024 Route Lists
4513 Route Groups
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.