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Cisco Bug: CSCte29283 - Call from non ACD line shows in CSD with 1 call party

Last Modified

Jun 09, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
CSD sees only one agent on a call. Whereas there are actually 2 agents on the call.

Conditions:
CAD-BE agent A makes call from NON ICD extension to another CAD-BE agent B's ICD extension which answers.
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