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Cisco Bug: CSCte29249 - Blind transfer of ACD call from non ACD line result in wrong calling

Last Modified

May 31, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Calling and original calling fields in CAD-BE are unavailable.

Caller calls RP and goes to CAD-BE  agent A who answers.

A makes call from his secondary extension to CAD agent B who answers.

A does JAL such that call ends on secondary extension.

CAD-BE A does blind transfer to RP which goes to CAD-BE agent C.

While it is ringing on C, the calling and original calling fields are <Unavailable> in CAD-BE C. When C answers, calling and original calling fields changes to A's NON ICD extension.
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