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Cisco Bug: CSCte29224 - Consult call visible after dropping original ACD call on non ACD line

Last Modified

Apr 05, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Consult call on non ACD line remains visible in CAD-BE and CSD when original ACD call on non ACD line is dropped.

Caller calls RP and goes to CAD-BE agent A who answers. ]

A makes call from his  secondary extension to CAD agent B who answers. 

A does JAL such that call ends on secondary extension. Drop call from agent B.

Initiate conference (but don't compelte it) from CAD-BE agent A from his secondary extension to another CAD-BE agent C who answers.

Caller now drops call. Only consult call from A's secondary extension to agent C remains and is displayed in CAD-BE and both CAD-BE nodes in CSD.

Expected: Consult call should not be display in CAD-BE or under CAD-BE for A node in CSD once original ACD call drops.
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